Frequently Asked Questions
The Good Soap Frequently Asked Questions
This page covers questions that The Good Soap gets asked frequently. Hopefully you can find the answer to your query here. Many thanks, Dawn
- My hair feels 'waxy' or not right after using the bar, what is happening, how long will this last? I cannot predict how long this will last for each person as everyone varies. Please follow this link to find out about the transition process.
- Do you make samples? Unfortunately we don't. This blog post explains our reasons.
- Postal Questions? Please follow this link.
- Do you sell wholesale? We are only supplying current wholesale customers and are not taking on any new stockists, apologies. Please see our reasons here.
- Which bar for my hair / skin type? All bars are divided into hair type on the website - please follow this link and look at the list in the menu.
- Do you make a conditioner bar? No I don't because The Good Soap shampoo bars do not require a separate conditioner. For more information please follow this link.
- How do I use and store my moisturiser bar? Please see here
- How do I use and store my deodorant bar? Please see here
- Do you make a hand soap? No I don't - my bars are multi functional, if you want smaller bars you can easily cut the 90g standard bar in half or quarters to use at different sinks.
- Are your bars suitable for use on face? All of our soap bars are suitable for face apart from our pumice soaps.
- Will you be making mini / giant soaps - yes we have mini boxes of our classic bars which you can find here.
- Are your products safety tested? Yes The Good Soap products all hold CPSR certificates which means they are tested and are safe for use as a topical cosmetic product, in line with EU regulations.
- Are your bars suitable for children and babies? We have a baby soap which has been certified as safe from newborn upwards - find it here. All of our other bars are suitable for children from toddler upwards.
- Can I visit the workshop? This is no longer possible unfortunately due to space constraints and health and safety considerations.
- Do bars contain parabens, sls or palm oil? The answer is no, please follow this link to see how The Good Soap bars are made.
- What weight are the products?
- Shampoo / Soap bars - 90g *
- Salt Bars - 120g *
- Shaving Bars - 90g *
- Deodorant bars - 90g
- Moisturiser bars - 85g
- Lip Balms - 20g
- Moisturising Skin Balms - 90g
- Baby Soap - 90g *
- Facial Cleansers - 95ml
* Due to natural shrinkage and water loss handmade soaps can sometimes lose a little of their weight during curing. If this is the case you are still getting all of the benefits of a more condensed and harder soap with less water. At The Good Soap we do not add any extra ingredients to 'bulk out' our soaps.
- I have allergy concerns. All ingredients, and naturally occurring allergens which can be found in some essential oils, are listed underneath each bar so you can see exactly what you are using. There is also allergen information here
- Why is the Lye not listed in the ingredients? This is because the lye changes composition during the saponification process and therefore is no longer in existence in the final product.
- I have packaging concerns? Please see here
Cant’t find the answer to your question, why not text or WhatsApp us? We will reply as soon as we can: 07928 404 472