Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused. It must also be in the original packaging. We cannot accept returns of used items, for hygiene reasons.


We can only refund if your item is faulty or damaged.
To complete your return we require your order number and full name and address.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dawnrhodes23@gmail.com and send your item to: The Good Soap, 40 Plas Newydd, Conwy, LL31 9UH, United Kingdom.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Good Soap, 40 Plas Newydd, Conwy, LL31 9UH, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.