Postal Enquiries

POSTAGE POLICY

At The Good Soap all items are hand made and hand wrapped individually for you. Your items will be sent to you by Royal Mail tracked business post. You will get a dispatch email when your parcel is processed, this will include your Royal Mail tracking number.  

    • Please try to contact us about postage issues during working hours, 9am - 5pm Monday to Friday. We cannot investigate or deal with your query out of these hours when our office is closed. This would be much appreciated thank you. 
    • Please allow reasonable time for delivery. If a parcel is delayed in the post we cannot start investigations with Royal Mail until 14 working days after the date of postage as it is not considered lost until then.
    • Damaged Parcels - very occasionally parcels can get damaged in the postal system. Please inform me if this happens and we will do my best to rectify.
    • Please allow time for Bank Holiday delays.
    • Please allow for current isolation restrictions that may cause some delays with Royal Mail.
    • If your parcel is showing as delivered on the tracking then this is a Royal Mail issue. They have probably left it with a neighbour and not left a card. Or put it somewhere ‘safe’ outside your property. Please speak to your postman about this, or if you are unable to, please contact your local sorting office with your tracking number. We have no way of tracing ‘Delivered’ parcels as we no longer have access to tracking after delivery is marked online.

    Free postage over £25.00, this is tracked postage 

    Postage up to £25.00 is £2.99, this is tracked postage

     

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